Important service update: Transport
The safety of people living with blood cancer, volunteers and our people is our absolute priority during the COVID-19 spread. We’re therefore actively monitoring the impact of the virus on our Transport Service and responding appropriately, based on expert advice.
(updated March 20 2020, 10:00am EST)
This service is temporarily suspended. We are not currently taking bookings.
With the help of trained volunteer drivers, our transport service plays an important part in helping those with blood cancer and their carers travel to medical outpatient and specialist appointments.
In order to protect the health and wellbeing of our drivers and people with blood cancer, and prevent the spread of COVID-19, we have made the difficult decision to voluntarily suspend our Transport Service.
If you need help getting to treatment, we encourage you to seek support from family and friends or your state-based non-urgent ambulance transport service.
We’re working with your treatment teams to understand how we can best support you to access your treatment and appointments. If you need assistance finding transport, call us on 1800 555 021 or email email@example.com.
The status of this service will change and we’ll be updating this page when it does.
More information about our transport service
If you’ve been diagnosed with a blood cancer, you may have to regularly travel for medical appointments, monitoring, or to receive medical treatment. For some people, the cost of parking, petrol and transport can cause stress or financial burden. For others, you may not always be able to call on a friend or carer to help. The side effects of treatment may mean that you can no longer drive, or your treatment has left your immune system severely weakened, making catching public transport potentially dangerous due to possible infections.
We offer subsidised or free (where available) transport to transport disadvantaged patients and their carers to reach their treatment facilities and appointments.
This is largely achieved through the generous sponsorship of Bridgestone Tyre Centres and Holden, our team of volunteer drivers and the generosity of the community who donate to the Leukaemia Foundation. In 2017-2018, we provided approximately 32,490 transport services to 1,961 families across Australia.
Transport service description
Our transport program services major treatment centres in metropolitan and regional areas and provides a team of dedicated trained volunteers to drive you to and from your medical outpatient and specialist appointments. The program runs between 9am and 5pm Monday to Friday.
Depending on your location and demand, you may be in a Leukaemia Foundation car by yourself, or you may be sharing a ride in one of our mini buses. Because we understand how important it is to feel safe and comfortable, our volunteer drivers have passed workplace checks and participated in driver training programs.
While our drivers provide a friendly face, we understand you may also want to travel with a friend, family member or carer and we welcome them as well. If you will be travelling with children, please discuss this with us when you make the booking. Children under 18 must travel accompanied by an adult responsible for their care. Unfortunately, we can’t take children still in capsules, car seats or boosters.
There may be times when we aren’t able to meet demand and need to provide an alternate service such as using a community transport provider or a ride share arrangement. In some cases, we may provide taxi vouchers to make sure we help you get to your appointments safely and on time.
Transport service locations
Information on where our transport program operates in each state:
ACT – Canberra and surrounds.
NSW – Northern Rivers area of NSW, the Hunter Valley, the Central Coast, the central and northern metropolitan, western and south-western areas of Sydney, and the Illawarra region.
QLD – A timetabled shuttle bus service links our accommodation villages with major hospitals and treatment centres.
SA – Adelaide and surrounds.
TAS – Launceston, servicing the North of Tasmania.
VIC – Melbourne, Geelong, Ballarat and Shepparton.
WA – Perth and surrounds, Mandurah and the South West region.
Use this interactive map to find the nearest transport services to you. Please note that our transport service is currently not taking bookings. We’ll be regularly updating this page with service updates.
Transport eligibility criteria
Transport is available for all patients with blood cancer who are mobile and need to get to and from treatment, however priority will be given to people who:
- are transport disadvantaged
- are continuing frequent treatments after a bone marrow transplant
- have low blood counts and at a higher risk of infection
- are undergoing active treatment or attending review appointments for your blood cancer
- are undergoing supportive therapies (such as blood transfusions)
- require admission or day investigations.
Our staff will discuss the criteria and your physical suitability for the service prior to each transport booking.
How to access our transport services
Via referral and assessment from Blood Cancer Support Coordinators, treating facilities, social workers and welfare officers. You can also contact us directly on 1800 555 021 or via email us at firstname.lastname@example.org.
Bookings must be made at least three (3) working days before your appointment and if you are unable to attend an appointment, we ask you to let us know as soon as possible so we can offer the service to someone else.
No or minimal cost.
Each state has a financial assistance scheme that provides subsidies towards the cost of transport and accommodation for people who have to travel long distances or interstate to receive medical treatment.
Find out more about the scheme in your state:
Developed by the Leukaemia Foundation in consultation with people living with a blood cancer, Leukaemia Foundation support staff, haematology nursing staff and/or Australian clinical haematologists. This content is provided for information purposes only and we urge you to always seek advice from a registered health care professional for diagnosis, treatment and answers to your medical questions, including the suitability of a particular therapy, service, product or treatment in your circumstances. The Leukaemia Foundation shall not bear any liability for any person relying on the materials contained on this website.