Select language:  
1800 620 420
Close menu

Your healthcare rights

This is adapted from the second edition of the Australian Charter of Healthcare Rights for patients/consumers of the Leukaemia Foundation.

The Charter describes what you, or someone you care for, can expect when receiving care through the Leukaemia Foundation. You can also download this information here.


  • Healthcare services and treatment that meets my needs


  • Receive safe and high quality health care that meets national standards
  • Be cared for in an environment that is safe and makes me feel safe


  • Be treated as an individual, and with dignity and respect
  • Have my culture, identity, beliefs and choices recognised and respected


  • Ask questions and be involved in open and honest communication
  • Make decisions with my healthcare provider, to the extent that I choose and am able to at the time
  • Include the people that I want in planning and decision-making


  • Clear information to understand my condition better and have meaningful conversations with my treating team, which will assist me in making informed decisions about my healthcare
  • Receive information about services, waiting times and costs
  • Be given assistance, when I need it, to help me to understand and use health information
  • Access my health information
  • Be told if something has gone wrong when receiving Leukaemia Foundation support services, how it happened, how it may affect me and what is being done to make care safe


  • Have my personal privacy respected
  • Have information about me and my health kept secure and confidential

Give Feedback

  • Provide feedback or make a complaint without it affecting the way that I am treated
  • Have my concerns addressed in a transparent and timely way
  • Share my experience and participate to improve the quality of care and health services

Adapted from The Australian Charter of Healthcare Rights, developed by the Australian Commission on Safety and Quality in Health Care (ACSQHC). ACSQHC: Sydney 2019

Connect with a Leukaemia Foundation support team member now

Submit an online request form or call us on 1800 620 420

Last updated on May 24th, 2024

Developed by the Leukaemia Foundation in consultation with people living with a blood cancer, Leukaemia Foundation support staff, haematology nursing staff and/or Australian clinical haematologists. This content is provided for information purposes only and we urge you to always seek advice from a registered health care professional for diagnosis, treatment and answers to your medical questions, including the suitability of a particular therapy, service, product or treatment in your circumstances. The Leukaemia Foundation shall not bear any liability for any person relying on the materials contained on this website.