Contact us

Submit feedback

Provide us with feedback on our services including compliments, complaints and areas for improvement.

Compliments, General Feedback and Complaints

At the Leukaemia Foundation, we value your feedback and take all compliments, complaints and general feedback about our products and services, your care, and our staff seriously. Feedback is essential for us to continue to improve our services. We will always manage your feedback in a way that is:

• Respectful and sensitive.
• Timely.
• Culturally informed.
• Responsive to special needs when requested.

If you have a compliment, general feedback or suggestion, or a complaint about our products, programs or services please complete the online feedback form.

If you are currently staying at one of our Accommodation Centres, and have a complaint or concern, we encourage you to speak to a staff member directly.

For privacy complaints, please email our Privacy Officer at [email protected]

Complaints Management Process

We aim to resolve your concerns as quickly as possible, and a staff member will contact you if we need more information.

As part of our standard complaint resolution process where an investigation is required, we aim to provide you with a final response to your complaint within 30 working days from the date we received your complaint.

If we need more information or the matter you have raised is very detailed or complex, we might need more time. If we do need more time or there are any delays during the investigation, we will aim to keep you updated.

If you are not satisfied with the outcome of your complaint, you have an option of contacting the relevant State or Territory complaints agency:

• ACT – https://www.hrc.act.gov.au/health
• QLD – https://www.oho.qld.gov.au/
• VIC – https://www.hcc.vic.gov.au/make-complaint
• NSW – https://www.hccc.nsw.gov.au/
• SA – https://www.ombudsman.sa.gov.au/make-a-complaint
• WA – https://www.hadsco.wa.gov.au/
• TAS – https://www.healthcomplaints.tas.gov.au/
• NT – https://hcscc.nt.gov.au/

For non-healthcare related consumer complaints, you can visit the Australian Competition and Consumer Commission (ACCC) website for a range of State and Territory ombudsmen and regulators.

Media contacts

For media inquiries and interviews, please email [email protected] or contact a member of our Media team.

Prue Cripps
PR Manager
Phone: 0473 154 079
Email: [email protected]

Healthcare professional referrals

If you have a patient that you feel would benefit from our services and/or products, please fill in our healthcare professionals referral form.

Support and assistance requests

The Leukaemia Foundation provides a variety of support services and products for people impacted by blood cancer including their families, friends, carers and loved ones.

Accommodation

Accommodation support for blood cancer treatment is provided in a number of states across Australia.

• Find out more about our accommodation services.
• Submit a request for accommodation services via our online form.

Transport

Transport options to assist people undergoing blood cancer treatment are available in a number of states across Australia.

• Find out more about our transport services.
• Submit a request for transport services via our online form.

Support groups

Join one of our regular educational webinars or register to take part in a small-group, private support group.

Booklets

Booklets and factsheets on a number of disease-specific topics have been produced as well as a variety of publications of relevance to blood cancer treatment.

• View and download our booklets and factsheets.

Your details